Archive for March, 2008

To Err is Human.. to be funny about it… DIVINE!

Something is technically wrong.

Thanks for noticing—we’re going to fix it up and have things back to normal soon.

I totally prefer personality over ROBOTIC ERROR MESSAGES (must say while making robot motions and using Asperger tone). Can you guess who this message is from?

Answer:R-E-T-T-I-W-T (backwards)

Blogged with the Flock Browser

Flock, the “Social Browser”… I’m a BIG fan!

I wanted to share the features of my favorite and VERY USER-focused social media browser with you. I have used it for 2 years or so, and they keep making so many AWESOME improvements to the firefox-based browser! I demo’d this at Community Camp earlier this year and there were still a lot of folks that may have HEARD of it but never used it.

I can’t wait until a mobile version of this paradigm comes out.

Anyway, here is an overview of Flock Features:

  • “My World”
  • “People” sidebar
  • Media Bar
  • Feeds sidebar
  • Search Engine options
  • Email Inbox
  • Favorites
  • Accounts and Services sidebar
  • Web Clipboard
  • “Blog This” feature with builtin remote editor
  • Photo uploader

… all
built right in to the browser! It’s a ME platform instead of a web platform. This will be an image-heavy post that I plan to share as a web demo.

“My World”

“People” sidebar

Media Bar


and Media detection


Feeds sidebar


Search Engine options
options_search.png” style=”” title=”” alt=”” />

and Search engine detection

Email Inbox


(which can also be set to post to del.icio.us)

Accounts and Services sidebar

Web Clipboard
webclipboard.png” style=”” title=”Web clipboard” alt=”” />
dragging and dropping bits of content from pages– instead of favoriting whole page)

“Blog This”


feature with builtin remote editor

Photo uploader

Blogged with the Flock Browser

Hellz Yeah!

The 10 Changes a CEO needs to make to win young consumers – #8 Give up on owning the brand

I love this site 🙂

Blogged with Flock

Mobile apps are far from dead… just evolved, and specialized!

I have had an interesting debate with my mobile web friends over the recent Michael Mace post for which he finally wrote a follow up that I believe clarified his real aim was criticizing the top-down distribution!

I am a huge fan of Mace, but my take on it is… there are THREE blatant things that make me believe RIP is considerably overstated and a bit further off.


1. Exposure
– Average people (not just us “dot com” and mobile junkies) have to be able to discover the functionality and be willing to evangelize it over the stupid simple way of being on deck and thinking “ooh what does THIS do?”. 

Also note that carriers are savvy enough to find ways to make more money. Verizon has already capped their “unlimited” plans so that people have to watch their usage again. More than likely, they will try to use this influence to make specialized/highlighted services (driven by ad dollars) that seem to help users save money again. Wireless providers won’t go down easy into “dumb pipe” land.

2. Experience of Functionality
– Some things like games that don’t involve syncing or remembering important information and require instant gratification or unique to leveraging the usability of the unique device (like Golden Tee or centipede on a blackberry pearl) don’t make sense via an undependable web connection.

That has nothing to do with the method of distribution though and in many cases why not go to centipede.com or something similar to download it over-the-air (instead of allowing all the networks to slice off the developer’s profits). Going direct is a Win-Win for Developers and End users! … but what business model makes sense for 3rd parties like Nokia, Handango, and wireless providers?

3. Big Business needs some controls
and will continue to negotiate special devices, tools, and services to support their closed networks. That’s how BlackBerry and millions of other custom B2B development shops got to the success they have today.


… All that said, Yes! there is a huge opportunity to cut out the middleman and creating kick-butt, stupid simple apps (web where it makes sense and mobile specific where it makes sense) that people love and are worth telling people about. The ability to circumvent the networks and their greedy pocketbooks is getting the attention of distributors.

Content and services that are in good terms with the Customer are King! On that note, check out Google Gears going mobile… Google Gears in Your Pocket

“…the ultimate goal of Google Gears is to create a standard, web-based mobile platform …” Fierce Mobile Content

“Mobile browsers simply cannot do much of what you want applications to do,” writes Google software engineer Chris Prince on the web services giant’s official blog. “The mission of Gears is to extend the capabilities of web browsers. It is clear to us that mobile browsers can benefit just as much as desktop ones. By adding features to mobile browsers, it becomes
possible to deploy an increasing number of mobile applications as web apps.”
Yes, I irrationally heart all mobile apps! 🙂  

What do YOU think? Will killer mobile web browsers and Google-like services along with improved coverage, like wimax prove Mace right?

Blogged with Flock

I don’t know what is funnier…

London’s Metropolitan Police Launches Anti Photography Propaganda Campaign on Flickr – Photo Sharing!

… the image in my head of how many of my friends would be stopped for questioning… Although, the concept of finding an “experienced office” seems interesting. I personally got away with “being odd”

Blogged with Flock


1to1 weekly featured Dan Hill’s book in a Customer Strategy feature Business of Emotion. I love it! it’s so true. It supports my belief that you have to care and be passionate to fight for the right Customer Experience!

“… Hill explains that it takes a deft combination of respectfulness, engagement, and reassurance to demonstrate to customers that a sales or service rep is their ally, not their adversary. Organizations must instill these qualities in their staff to make the emotional connection necessary to build customer advocacy and trust. As Hill emphatically says: ‘Emotion has to be dealt with by business.’

In a recent podcast, Hill shares some specific emotional elements that drive loyalty within business…. “If you’re going to get to loyalty, there are certain things that are really essential… To be loyal, a customer must feel as though she has an ally, and is really partnered with the company. That means, in turn, that the customer will not be left vulnerable. .. Keep a sense of control and possibility with the customer… Don’t just salvage a customer — enhance him and his life to make things better.”

Hill adds that customer service done well addresses these three elements of loyalty. Done right, it can build a strong bond with the customer. “Customer service is almost a misnomer,” he says. “Customer service really means, ‘I don’t think I got what I wanted or expected, and now I’m almost at your mercy because I’ve paid the money already. And now I want the service I didn’t actually get before!…. They’re looking for the company to give back to them what they really expected to receive. To overcome that vulnerability requires respect, listening, and getting customers to a solution for their problems.”

Hear Hill’s recommendations of how organizations can use emotion to improve the customer experience, in the full podcast, The Business of Emotion .

You tell ’em Dan! The subject reminds me of a book I have called The DNA of Customer Experience: How Emotions Drive Value

I am also pacing around the Book Fire Them Up!: 7 Simple Secrets to: InspireColleagues, Customers, and Clients; Sell Yourself, Your Vision, and Your Values; Communicate with Charisma and Confidence

Think I could learn some tips!?